Return to Origin
An RTO is any order which has been returned to the original sender (In this case YourDesign Factory and Warehouse) after unsuccessful delivery attempts to the final customer.
Usually any logistics service will attempt to deliver the products thrice to a customer. In case all of these attempts are unsuccessful, the package will then be sent back to the original sender (Us). In this case, there will be an additional delivery charge of 2x (Two times the original charge - One for forward and the other for return). The best way to ensure negating RTO’s is to track the courier forwards and contact your customer so they are aware of the shipment reaching them.
When an order is returned to the YourDesign Factory and Warehouse, it is stored at no cost to you. All orders that are returned will reflect under the “Return Orders” section under “Order” in the dashboard. Here you can choose to re-ship the order to the customer if required, pick it up from the store or ship it to an alternate location. All orders will be stored for a period of 60 days. Post this period, the order/package will be disposed of.
Customer Rejects -
In the case that an order is delivered to a customer but the customer wishes to return or exchange the product, then this is termed as a “Customer Reject”. Please note that YourDesign Store allows for returns by a customer for the following scenarios:
(a) the Merchandise itself is flawed - This includes - incorrect sizing, damaged fabric or a product with any manufacturing defect;
(b) the product has been delivered after 7 working days (Without Your Design informing the customer in advance);
(c) the design of the final product is different from the final design submitted by the customer
(d) the dimension of the design is different by more than 15% from that submitted in the order.
Scenario 1 - Valid Customer Reject
In case the reason for rejection falls under any of the above, then we will ensure that the product is replaced or the value of the order is refunded. In all such cases, you will need to write an email to support@yourdesignstore.in and share valid proof of the product defect / damage. In all such written communication, the following is mandatory: Specify the Order#
Clear images of the product where the issue is highlighted
For all issues pertaining to sizing, please share an image with a measuring tape as reference
All claims are to be made within 7 days of delivery
Scenario 2 - Invalid Customer Reject
In case the reason for rejection is outside the purview of what YourDesign allows, then it will be classified as an Invalid Reject. Take for example - The customer changed their mind or the customer feels they should have ordered a size smaller. Since these are on-demand custom orders, we do not entertain rejects like this so no action will be taken from our side.
As a seller, if you wish to entertain the customer's request then you can write to us on support@yourdesignstore.in to reverse pick up the order and deliver it to: Our Warehouse or a Location of your choice.