Shipping Policy

Shipping Policy

  1. All On- Demand orders are shipped within 72 hours (3 Working Days) of receiving the order. In case of any delay, the YDS support team will contact you and inform you about the revised shipping schedule. This timeline does not include Sundays and Public Holidays. Furthermore, in case of extreme weather or other conditions that are unfavorable, there may be ad hoc delays. 
  2. Couriers used - Based on the pincode for delivery, we choose the best possible service available. All orders are by default shipped using “Air Mode”. In any situation where Air service is not available, we switch to surface. At present, there is no option for you to select a delivery partner of your choice as this is auto assigned based on speed of delivery and reliability
  3. Cost of Shipping - Shipping charges are not included in the YDS commission that is defined. All shipping costs are a factor of the total order weight (Actual Weight). We charge Rs. 70 for the first 500 grams and Rs. 60 for every subsequent 500 grams.
  4. Once shipped the orders usually take anywhere between 1 and 4 days to get delivered. This would depend on the delivery location. Orders sent using surface mode will take longer than those sent in Air. 
  5. Tracking Details for orders that are shipped can be found under order details on the dashboard. We use WareIQ as our exclusive aggregator. You can track your orders on https://wareiq.wiq.app/. Tracking details will be automatically sent to your customers for stores and websites on OutDo cart. For all other seller types, this will need to be manually updated on your backend.
  6. Last mile services usually make 3 attempts to deliver an order. In case of customer unavailability, the products will be returned to our warehouse and classified as an “RTO” (Return to Origin)
  7. Cash on delivery will be collected directly from the customer. All cash collected (Total Order value) will be credited to your wallet as we pre charge you for COD orders.
  8. Any order which is “Lost In Transit” will be notified to you once YourDesign Store receives a notice of the same from the partner. In such cases, you have the option of either - Receiving a full refund or asking for a new product/s to be sent
  9. In the event that the customer says they have not received the parcel, however the tracking clearly shows that the parcel is delivered, you will need to raise a ticket for this within 48 hours of the delivery being made. Any tickets received after 48 hours will not be encouraged.
  10. OTP Deliveries - Most deliveries made by us are OTP compliant. Customers will be handed over the parcel only on sharing this OTP
  11. In case any order is received in a damaged condition, the customer is encouraged to either reject the parcel or take a video of the same during the process of unboxing.

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